The Level 2 Contact Centre Operations provides an ideal platform for a successful career in the dynamic and fast-paced call centre world. This apprenticeship teaches technical and customer service skills with a primary focus on improving customer experience, covering topics including dealing with incidents, providing support and carrying out direct sales activities through a contact centre.

Who is the apprenticeship for?

• Ideal for those looking to start a career in contact centre operations.
• For contact centre professionals who want an accredited qualification to affirm their existing industry experience.